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Training Queue Specialist

Payroll4Construction, a leading provider of payroll services just for construction, is seeking a Training Queue Specialist!
All representatives begin their time with a 4-6-week intensive training program to learn our accounting and project management software system.

Shifts: Monday through Friday, 8:00am to 5:00pm with work from home flexibility

Compensation: In addition to starting salary, there are quarterly bonus opportunities within the Client Services Department, as well as performance-based advancement and growth potential. Full-time employees are eligible for a full benefits package including medical coverage, HSA contributions and 401K matching.

Essential Functions and Responsibilities

  • Assist client’s new clients who are onboarding with our service with questions regarding software use or having issues working in the software
  • Assist the Payroll Implementation Specialist importing data into the database
  • Educate the clients on new processes and procedures in the payroll module
  • Assist newer client on payroll submissions, corrections, and adjustments
  • Assist clients with preparing and submitting their payroll for processing
  • Work closely with all departments to resolve payroll processing and reporting issues
  • Track client issues in call-center software, and record details appropriately
  • Communicate with internal departments as needed to notify of technical issues clients are experiencing
  • Maintain expertise with software, new modules and any relevant industry factors
  • Follow all department and company standard operating procedures
  • Project a professional and positive image as a company representative by providing thorough assistance to our clients.
  • Other duties as assigned

    Required Skills and Experience

    • Payroll processing experience or involvement in a corporate payroll department is preferred
    • Previous call center or customer service experience is preferred
    • Excellent communication, analytical, and problem-solving skills
    • Superior organizational skills and the ability to work well as a member of a team
    • Ability to address complex situations independently while following established protocols
    • Ability to provide top-level support to clients and associates
    • Comfortable speaking on the phone with clients
    • Working knowledge of Microsoft Outlook, Word, and Excel
    • Ability to keep detailed, timely, and accurate records
    • Basic math skills
    • Knowledge of construction industry a plus
    • Knowledge of basic accounting/general ledger principles a plus

    Working at Payroll4Construction

    What’s great about working for Plenty! We have a fun, casual and hard-working culture that invests in our employees, promotes creativity and delivers on our reputation. Our campus features a top-notch workout facility, fitness classes and free personal training, a game room complete with both video, table and traditional games, a full kitchen, and free coffee, juices, soft drinks and snacks. Other employee perks include tickets to Cleveland sporting events, wellness incentives, free membership to our local rec center and various employee-appreciation events throughout the year. Benefits include medical, prescription, dental, vision, life insurance, ST disability, LT disability, parental leave, generous paid vacation, paid holidays, 401(k) with match and tuition reimbursement.

    Foundation Software and Payroll4Construction are 15-time winners of NorthCoast 99 award, a multi-year winner of The Plain Dealer’s “Top Workplaces,” and a 2015, 2016, 2017,2018, 2019 and 2020 member of the Inc. 5000 list of fastest-growing private companies in the U.S.

    Come and talk to us about your future at! is an Equal Opportunity Employer.